CAN I PLACE AN ORDER OVER THE PHONE/ ASK QUESTIONS?
Please do! You can call us at 972-841-6898 between 10 am and 6 pm CST. If we don't pick up the phone it's probably because our hands are busy mixing or whipping an order. Please know that your call is important to us, so make sure you leave us a message with a call back number and a detailed message. We will call you back, if not the same day, expect a call the following day.
SINCE YOU MAKE IT FRESH AND IT'S MADE TO ORDER, HOW LONG WILL I HAVE TO WAIT TO GET MY PACKAGE?
You should receive your order within 7 to 10 days. But don't worry, we will keep you updated.
WHY DO YOU SHIP BUTTERS IN THE SUMMER OVERNIGHT ONLY?
Our butters are heat sensitive. If we don't ship overnight and with ice they will melt.
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
We recommend using products within 6 to 12 months from the time of purchase for maximum freshness.
DO YOU TEST ON ANIMALS?
We do not, only on friends and family.
I'M PREGNANT CAN I USE YOUR PRODUCTS OR CAN I USE THEM ON CHILDREN?
Always consult with your doctor first. We do offer formulas without Essential Oils that are perfectly safe for everyone in the family, including the little ones.
DO YOU SHIP INTERNATIONAL?
Not at the moment but we hope to be able to ship in the near future.
WHAT IS YOUR REFUND POLICY?
We want you to love everything you buy from Charly! If you are not happy for any reason, you can return your items within 15 days of purchase for a full refund.*
To Return Items:
Print your receipt and box it up with the items you are returning. Please also include a note telling us why you are returning the products.
If an item arrives damaged, you can exchange it by contacting us.
Ship Returns To:
Charly Handcraft Bodycare
5809 Norfolk Lane
Frisco, Texas 75035
You can contact us with any questions about your order, return, or exchange. We are happy to help!
*Please note that we do not offer refunds or credit for shipping charges.
ARE YOU FDA CERTIFIED?
The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice.
CAN'T FIND THE ANSWER?
Please don't hesitate to email us email@example.com or call us 972-841-6898